About Virtual IT
Why Virtual IT?
We are proudly different in that we are passionate about our client’s achieving success. We solve IT issues, quickly, professionally, and efficiently. We invest in our staff and have built a culture that encourages and rewards excellent service. Many of our staff have been with us for well over a decade and now lead some of our largest departments, many have even been with the organisation since its inception, and this is also true of our customers with our average customer tenure exceeding 15 years.
We are not your typical IT company that has been acquired (several times maybe), neither do we have a revolving door with staff that regularly move on seeking opportunities elsewhere and we do not offshore our helpdesk services to areas where labour costs are lower.
So, what is different? It is our passion to help our clients succeed and by extension, we succeed. Working in partnership with us, as a team and with our client’s best interest at heart, genuinely delivers exceptional results and enables growth and prosperity for all.
To find out more about how we’ve helped our customers:
Our company
Founded in 2001, Virtual IT was created to provide a best-in-class corporate IT infrastructure and service solutions to SMEs, and since then we have grown to a team of nearly 100 employees. Headquartered in North West London and with offices across the south-east, we are among the leading Managed Services Providers in the South of England, supporting over 700 organisations and tens of thousands of users with their IT and cyber security needs.
Our experienced and structured teams deliver a comprehensive range of IT services including, cutting-edge Cyber Security, Helpdesk & On-Site IT Support, Cloud and Modern Workplace solutions, and Communications solutions. These solutions are always carefully tailored to our clients, enabling them to get the best from their IT, with solutions that can scale harmoniously with their business.
Meet our founder
David Somen
With passion for great service and experience in the IT and Communications sectors, David founded Virtual IT in 2001 to better serve the needs of businesses across London and the wider-South East with a broad range of technology solutions. In recent years, that same passion and excitement has been expanded to the education sector, which now constitutes around half of the business’s focus.
Supported by a fantastic team of people, many of whom have been with the business for 15 – 20 years, David’s goal is to continue growing the company while offering customers a broad range of solutions and outstanding service and support.
David has a Law Degree from Oxford University and an MBA from Harvard Business School. David has founded three other technology businesses in telecom, internet and IT.
Our cyber security first approach
In all that we do, we ensure that our clients are able to operate securely and efficiently in our digital world. We take a different approach to cyber security, seeing it as an opportunity to strengthen and maintain your brand and relationships, access lower insurance costs, and an invaluable form of social proof in an increasingly security-conscious world. Virtual IT is committed to empowering excellence with the power of technology, whilst doing our utmost to ensure that your team, systems, clients and partners are able to work together securely.
Investors in people
Our people are pivotal to the quality level of service we provide.
We are passionate about empowering our people to reach their potential and we are always developing ourselves to deliver excellence for our clients. In 2014 we became an Investor In People business, achieving gold certification in 2020, held until 2023.
Our award-winning apprenticeship programme offers school leavers training and development alongside long-term career opportunities within the business. Many of our middle managers started their careers with us during college or university and have been with us for over 10 years. Our helpdesk staff have an average of 4 years of service, compared to an industry average of 12 months. We’re proud of the difference that our investment and commitment to people has made over the years and look forward to investing more into our people and relationships.
Who we work with
Partnering with leading vendors to drive technological excellence.
We’re keen learners that seek to provide game-changing technology services, along with competitive advantage, for our clients. In order to meet these goals, Virtual IT has partnered with various industry-leading vendors – most importantly, we are a Microsoft Solutions Partner (across a number of technical disciplines), alongside an ever-growing list of other competencies. Our technical accreditations and partnerships are complemented by our professional service standards, which include ISO 27001 and ISO 9001 certifications. We are also a HP partner, a Datto Professional Partner and WatchGuard Gold Partner.
ISO certifications
ISO 9001 and ISO 27001 Certified.
To deliver a comprehensive, robust and effective level of Cyber Security-centric IT Support, rigorous procedures and processes are at the heart of everything we do. To prove our commitment to service excellence, Virtual IT are proud to maintain operational and security procedures to the requirements set by the ISO 9001 and ISO 27001 global certification standards.
In the community
Supporting worthy causes and future generations.
As a team, we are incredibly passionate about investing back into the local communities within which we operate. Virtual IT meets this goal by supporting a number of charitable causes, alongside education-linked events. Through these initiatives we donate our time, expertise and make financial contributions to support future generations.
An award-winning company you can trust
We're partnered with industry leaders and recognised for our commitment to quality service.
