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Whatever you need we've got IT covered.

Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

Step One - Call 0844 800 4456

CLICK HERE FOR LIVE REMOTE ASSISTANCE

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Support Form

If you are in need of support please fill in the form below or call us on 0844 800 4456

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Contact Us

London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

Essex Office:

Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456

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Service Desk

Service Desk

Yellowspring Service Desk alleviates pressure on your internal IT function by providing first line response to end-user IT issues and service requests. This frees up internal resources to concentrate on wider business and strategic IT issues while improving response times and service levels for everyday user requests.

Our fully qualified, dedicated support teams, backed up by state of the art technology, can provide up to 24/7 support, tailored to your business’ specific operational, technical and budgetary requirements.

The Yellowspring Difference

Yellowspring Service Desk is designed to deliver measurable service improvements for your end users. Dependant on what you require, we can offer you:

Incident Management - Ranging from resolution of user issues desktop, infrastructure and System Support, through to business application and Network Services incident resolution

Remote Assistance- Remote diagnostics and remote LAN / web access enable many incidents to be resolved remotely, reducing the need for site visits, and keeping costs low

Service Request Management - First point of contact for all IT requests including equipment relocation and technical reconfiguration, training for new applications and staff induction, procurement and IMACD

Third Party Support Management - Management of, and appropriate escalation of issues to, any resolver group or third party provider where you have a support contract or other provision in place

Why choose Yellowspring Service Desk?

Yellowspring is committed to developing best practice in IT service management standards. This means that every one of our clients benefits from the most skilled technicians, proven processes and industry-recognised service standards.

Our strategic relationships with major vendors mean that work undertaken is in accordance with warranties, using original, approved parts and certified engineers. It also means we have access to the very latest product knowledge, enabling us to identify and fix almost any problem swiftly, no matter what platform is affected.

Yellowspring Support Desk features at a glance:

  • Your own, named Customer Service Account Manager

  • Fully qualified and accredited technicians with real world industry experience

  • SLA driven response and resolution – up to 24/7 service

  • Scalable and flexible to match your business’s changing requirements

  • A single point of contact for end-users: 1st line diagnosis and RFT resolution plus escalation and management to 2nd and 3rd line specialists where required

  • Management reporting against KPIs and SLA