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Whatever you need we've got IT covered.

Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

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If you are in need of support please fill in the form below or call us on 0844 800 4456

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London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

Essex Office:

Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456

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Business Continuity

Business Continuity

In recent years the term business continuity has become synonymous with back-up and disaster recovery strategies. However, effective continuity planning has an influence over a wide range of business processes and technologies; including connectivity, resilience, data security, mobility and accessibility.

Business continuity planning is more than simply keeping the lights on. The ISO defines business continuity as “the capability of the organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident”.

To a certain extent, what constitutes business continuity is defined by why constitutes a disruptive event. This doesn’t always have to be a major, unpredicted catastrophe. Disruption to your business could simply be the inability of a key staff member to travel to the office because of adverse weather conditions, the inadvertent cutting of a telephone line by construction workers or the loss of a user’s device.

Keeping Connected

As the majority of business processes rely on connectivity in one form or another, it is essential that users have access to critical data and applications at all times. Continuity means eliminating a single point of failure and offering both hard-wired and wireless connectivity, whether your IT is on-premise, in the Cloud or a Hybrid system leveraging the best of both worlds.

Remote Working

Mobility and BYOD have become standard operating procedure for most organisations; providing access to users on any device, anywhere. The continuity benefits of the ability to work remotely are obvious. Users are not limited to a single point of access and are able work with the same degree of freedom and accessibility at home, in the office or on the move.

Backup and Recovery

Should the worst happen and your organisation suffers a major incident that threatens continuity, it is important to have an effective backup and recovery plan in place. The majority of businesses have outgrown traditional tape-based backup systems and are looking for something faster, more efficient and with a quicker recovery time.

Modern backup and disaster recovery solutions eliminate the risk of human error by automating the process. Backup times and bandwidth use are both reduced by only backing up content that has been changed (incremental backup).Data is stored in multiple locations to ensure access and benefits from robust security in the form of AES256 bit encryption.

To discover more about the benefits of Business Continuity, contact a member of the Yellowspring team on 020 3507 1920 or email info@yellowspring.co.uk