If IT’s worth doing, IT’s worth doing properly
IT has become an intrinsic part of modern business operations. More than that, it could be argued that without IT, there would be no modern business. Technology has a role to play in virtually every business process; from sales and marketing to storage and logistics, communication to administration.
For small and medium sized businesses, IT can represent a significant proportion of capital expenditure and the implications of a “technical issue” can be wide ranging – from a missed phone call or a lost file to an embarrassing data breach or a catastrophic systems failure. However, maintaining a team of experienced personnel dedicated to IT support is a luxury most organisations cannot afford.
If your business cannot function properly without reliable access to critical data, applications and processes (be honest, whose can?) then insuring against the risk of systems failure is just common sense.
For small businesses, responsibility for IT may be a part time thing – often given to an individual who has another role within the organisation. For larger organisations, resourcing for every eventuality is simply not practical. This is where outsourced IT support comes in.
Before we go on to extol the virtues of outsourced IT support, there are a few myths that we would like to address first:
Outsourcing is not an expensive option. It does not make future migration difficult. It does not expose your data to additional risks and remote support is not all provided by offshore helpdesks.
Now we know what outsourced support isn’t; what is it?
We’ll, first of all, it provides access to a large pool of technical expertise. Any IT support organisation worth the name will utilise experienced engineers, certified to the highest vendor accreditations.
Flexibility is key. Your IT support service provider should offer a range of options, from remote helpdesk to on-site technical support. Whatever option you choose, it should be backed by a stringent SLA to define the service you should receive and guarantee response times.
Outsourcing IT support takes care of routine infrastructure monitoring and management, freeing internal resource to concentrate on the business of doing business.
Outsourcing also means all your essential maintenance tasks are carried out on schedule – including security patches, software updates, data backup and archiving.
Should the worst happen and you require disaster recovery, your outsourced partner should be able to return you to full operation within your agreed timeframe and have contingencies in place to ensure business continuity.
From a pro-active point of view, look for an outsource partner who can provide advice on future-proofing your investment in IT.
As your business grows, your IT will need to grow with you. Think about roadmaps for technology and how you can extend the life of your legacy systems.
If you’re looking to outsource your IT support, here’s a quick checklist of things to look out for:
-SLA with guaranteed response times
-Access to a local pool of certified engineers
-Dedicated account management
-UK-based helpdesk support
-Efficient incident logging and ticket tracking
-Remote asset management and monitoring
Support for both legacy and emerging technologies
Before you chose your outsourced partner, why not get in touch with us and we can talk you through our comprehensive range of Managed IT Support services. Call now on 020 3507 1920 or 012768 494 100 or email firstname.lastname@example.org