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Whatever you need we've got IT covered.

Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

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London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

Essex Office:

Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456



Where is your backup when you need it?


Insurance, we all have it. Home insurance, motor insurance, life insurance, even pet insurance. It’s all about mitigating risk – the “what if” factor.

If we are so familiar with the concept in our everyday lives, why is it that we continue to take risks with the resilience and security of our business critical data?

A robust business continuity strategy is essential for organisations of all sizes. Whilst the majority of small businesses claim to have a back-up and recovery plan in place, the frequency with which it is being used is a cause for concern.

I recently read a survey of over 1,000 small businesses that showed less than a third of them were backing up their critical data on a daily basis. Resource and budget constraints for smaller businesses may make a physical daily backup unrealistic but only half of respondents had carried out a backup in the last week.

While you might argue the loss of 24 hours’ worth of data is not a game breaker, that same argument doesn’t hold water over a longer time period.

So, does a daily back-up mitigate risk? Not quite. The same survey shows that only half of those businesses that are regularly backing up their data are using encryption. Given the increase in risks associated with data theft or loss, this is another point of weakness.

The business implications of a loss of data are significant. For smaller businesses, where cash flow is essential, the financial impact of a lack of continuity can make the difference between paying the bills this month or not.

How much of your data should you be backing up? Even small businesses can have big data; whether you are using immersive applications, real-time monitoring or as a result of regulatory compliance, the bigger the files, the longer it takes to back-up and recover.

Traditional off-site device or tape back-ups are not as reliable as they could be and often depend on a degree of human interaction along the line. As much as we would wish otherwise, we are error-prone.


Cloud-based back-up and recovery services are ideal for small to medium sized businesses. By automating the back-up process you can eliminate human error. By utilising incremental back-up processes you can reduce the bandwidth and transfer times associated with back-up. Multiple devices, utilising multiple operating systems can be backed-up using a single console.

Backup-as-a-Service allows smaller companies to leverage enterprise class solutions at a fraction of the price of an on-site solution. Available on a utility basis, for a simple monthly fee, you can benefit from direct back-up and restore without the need for technical support. Data is encrypted in the Cloud using robust AES 256bit encryption, both at rest and in motion, and the service leverages high-speed connectivity to reduce the RPO and RTO of your business continuity plan.

To find out more about Back-up and Disaster Recovery-as-a-Service, visit:


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