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Whatever you need we've got IT covered.

Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

Step One - Call 0844 800 4456

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Support Form

If you are in need of support please fill in the form below or call us on 0844 800 4456

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Contact Us

London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

Essex Office:

Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456

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Blogs

What is Ransomware and how much do you know about it?

Ransomware is a kind of malware (malicious software) that criminals install on your computer without your consent. Ransomware gives criminals the ability to lock your computer from a remote location, presenting you with a warning that says that your computer is locked and claims that you will not be able to access it unless you pay.

How do criminals install ransomware?

Ransomware is usually installed when you open a malicious attachment in an email message or when you click on a malicious link in an email, instant message, or social network. It can even be installed through simply just visiting a malicious website.

How do I avoid ransomware?

There are several free ways to help protect your computer against ransomware and other malware:

  • Make sure to keep all of the software on your computer up to date. Make sure automatic updating is turned on to get all the latest security updates.

  • Activate and keep your firewall turned on.

  • Don't open spam email messages or click links on suspicious websites

  • Download Microsoft Security Essentials, which is free, or another reputable antivirus and anti-malware program.

  • Scan your computer with the Microsoft Safety Scanner.

What should I do if I have ransomware on my computer?

To detect and remove ransomware and other malicious software that might be installed on your computer, run a full-system scan with an appropriate, up-to-date, security solution.

For more information on how to protect your network from malicious software, take a look at our Security Audit page, or contact Maria West on Tel: 01268 494160 or email maria.west@yellowspring.co.uk

 

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