Managing a successful Business Process Transition
Selecting a service provider is just the start of the outsourcing journey. For many organisations, ensuring a successful transition to the new service provider is a complex and difficult process.
And yet, with conversations about the inevitability of changing, updating or moving to a Cloud based environment, decision makers often feel ill-equipped to manage it. Too often IT decision leaders fail to make a compelling case that something new is needed. Even though the old may be ending, there is no guarantee people will see it.
It’s vital to address why a change is needed, and make sure that people feel the urgency before you talk about what this will be or how you will go about leading it.
For IT decision leaders, the challenge isn’t the change itself - the challenge lies in the transition.
What is ignored or downplayed is how to lead staff, teams, and the entire organisation through transition. Getting people through transition is essential if the change is actually going to work.
Implementing any program change within a company is a challenge. Outsourcing a business process to an external service provider adds yet another layer of complexity to such a program. The main areas of change to be addressed are:
Roles and responsibility
It is a must to have a transition team with experience in understanding processes, contracts and people, as well as strong project management skills to avoid slippages and the ability to prioritise deliverables.
Take a look at our Transition Management page for more information, or if you would like to speak to a member of our team, please call Maria West on Tel: 01268 494160 or email firstname.lastname@example.org