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Whatever you need we've got IT covered.

Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

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If you are in need of support please fill in the form below or call us on 0844 800 4456


Contact Us

London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

Essex Office:

Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456



How costly can Network Downtime be?

Downtime is when a system is not operational, most likely causing business functions to be unavailable for a period of time. Availability is the most important aspect of nearly every network, and depending on the length of unavailability, it can significantly impact business income.

However, there are two different types of downtime – planned, and unplanned.

Planned downtime occurs when an administrator shuts the system down at a scheduled time for things such as upgrades for hardware components, firmware, drivers, operating system, and software applications. Administrators can plan for this downtime to occur when it will least affect productivity, or with enough time to notify staff and customers that the network will be unavailable for a period of time.

Unplanned downtime occurs due to a failure, and therefore has a worse impact on business income since customers and staff cannot be pre-warned. Unplanned downtime can be caused by things such as faulty power supplies, viruses, storms, and network failures to name a few. According to OISG Group, when an outage causes a disruption to a service with high demand, it can seriously damage your reputation. It was reported that 72% of web users will abandon a company website during downtime and head straight to a competitor.

Costs of downtime can include things such as productivity, compensatory payments, damaged reputation, and of course replacing or fixing any damaged hardware. These among many others can hugely impact the availability of your network and business, especially if repairs and replacements are needed. According to a survey conducted by Avaya, 77% of companies across Europe lose an average of £54,750 per year due to network outages.

Not all downtime is equally costly, but the most expense is caused by unplanned downtime. As unplanned downtime is mostly unpredictable, it’s important to ensure that you know what the costs can be in preparation.

Availability is becoming increasingly important as more and more businesses rely on the use of information technology. The availability of information systems is often directly related to business performance or revenue, and therefore when downtime occurs, the lack of availability can have negative consequences on your business. Downtime affects all businesses differently, and it’s important that you are prepared with a proper response for your organisation.

If you have a question about downtime and would like to discuss further, please contact Maria West on Tel: 01268 494160 or email


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