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Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

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If you are in need of support please fill in the form below or call us on 0844 800 4456

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London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

Essex Office:

Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456

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Protect your business with genuine Microsoft Licensing

PCs running genuine software are faster, more secure and are more reliable than those running counterfeit software.

Proper licensing helps you save. When implemented correctly, Microsoft’s volume licensing solutions are designed to make it easier and more affordable to run software on multiple computers within a business or organisation.

When making your next home or business PC or server purchase, the best and most cost-effective way to get Microsoft software that’s genuine and properly licensed is to buy a PC with Windows and Office preinstalled, or a server with Windows Server preinstalled.

How to tell if you’re properly licensed

Figuring out whether Microsoft software installed on your PC is properly licensed is important. Here are a few scenarios that will help you understand the most common licensing mistakes:

Confusing an upgrade with a full license

Windows volume licenses are for upgrades only and require a qualifying full operating system to be installed on the PC as a pre-requisite. Companies often purchase Windows volume licensing agreements and mistakenly apply them to computers that don’t have a full operating system already installed. Windows volume licenses provide the opportunity to extend the life of a previously acquired full Windows desktop license, or other qualifying license, by upgrading to a newer version of Windows.

If you think this might be happening within your business or organisation, Microsoft and our trusted partners offer easy, economical ways to help ensure that the software installed on your PCs is properly licensed.

Unintentional purchase of counterfeit software

From time to time, both companies and individuals discover that they have been unintentionally using counterfeit software. This is a common occurrence when PCs are acquired through a trusted PC manufacturer without Windows or other operating systems pre-installed or in a full retail package.

How to correct licensing mistakes

For businesses

Microsoft offers several easy, affordable licensing solutions to help you and your business or organisation ensure that you have genuine Microsoft software. To get started, contact your local Microsoft volume licensing representative or authorised Microsoft reseller and ask them about Get Genuine Solutions.

For home users and small businesses

If you are receiving notifications on your home or small business PC that the Microsoft software you're running may not be genuine or activated, follow the instructions or link provided to either troubleshoot the issue or purchase genuine software.

For more information on Microsoft Licensing, please contact Maria West on Tel: 01268 494160 or email maria.west@yellowspring.co.uk

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