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Whatever you need we've got IT covered.

Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

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If you are in need of support please fill in the form below or call us on 0844 800 4456

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Contact Us

London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

Essex Office:

Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456

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Blogs

Preventative Maintenance - Is your network at risk?

Preventative Maintenance reduces the probability of hardware or software problems by systematically and periodically checking hardware and software to ensure proper operation. 

The most obvious benefit is the knowledge and assurance that the network is in a healthy state and that users have undisrupted access to the applications and data they require.

To maintain and assure the availability of the network, Yellowspring performs intensive assessments at agreed intervals during the year.  The PM assessment is broken down into a number of areas – dependent on our agreement, assessments can also be provided for laptops and workstations.

Areas covered and outline of analysis:-

  • Hardware / Software Configurations
  • Data Storage
  • Backup & Disaster Recovery
  • Security & Performance
  • Environment Conditions
  • Admin / Housekeeping
  • Business Contingency Planning  
  • Overall Health / Status and patches

The PM Report

Once prepared the report is delivered and explained to the network owner. A traffic light system is used to identify areas: – that are in order; where issues are developing; and importantly where action is recommended.

Yellowspring has developed a scoring system across almost 100 different checks and the network owner can readily gauge the state of the network from one report to the next.

An essential element of the PM assessment is the application of software patches and security updates – although some of these may need to be applied in between PM assessments.

Assessment planning

There are four distinct activities within the assessment itself, namely, i) remote information gathering and review; ii) application of software patches and security updates; iv) physical inspection; and iii) the re-starting servers.

Re-starting servers requires planning to avoid user downtime and agreeing a timetable is vital to most businesses. Clearly re-starting servers out of normal working hours can be the most convenient approach.

If you would like further information regarding our Preventive Maintenance service, please contact Maria West on 01268 494160 or email info@yellowspring.co.uk

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