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Whatever you need we've got IT covered.

Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

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London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

Essex Office:

Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456



The fundamentals of Virtual Server Backup

Ensuring that virtualised servers are effectively backed up requires a different approach to the backing up of conventional server installations. Many organisations are still using long established procedures used for conventional servers and now apply these procedures and applications to virtualised servers. Using backup software designed specifically to backup virtualised servers addresses the server platform in a different way. Creating a backup that includes the structure of the virtual server as well as the data is more effective for recovery and will be faster during the backup process. With multiple virtual servers requiring backup, a conventional approach can require a lengthy consecutive backup process whereas a virtual server specific application. The snapshot or image created does require that the entire server is restored in its entirety and this can be frustrating and inefficient if just one file is required. The need for virtual server backup tools that address file-level restores is key and new software with this feature are now being offered. If you would like further information regarding virtual server backup and the best approaches for different scenarios, alternatives like replication and snapshots, tips on better virtual server backup performance please contact Maria West on 01268 494160 or email


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