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Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

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If you are in need of support please fill in the form below or call us on 0844 800 4456

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London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

Essex Office:

Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456

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Disaster Recovery - Are you prepared?

Sooner or later you could be at risk of losing some or all of your data.  It could be a machine error, employee, application failure, cybercrime, virus or a severe storm. Who knows?

The trouble is not with the when, how or why, it’s with the now. Companies who are not acting now to put procedures in place are the ones who could suffer a loss of data.

Did you know that 90% of businesses losing data from a disaster are more likely to shut down within two years?

No business or organisation wants to end up being one of these statistics:-

• The survival rate for companies without a disaster recovery plan is less than 10%

• Only 44% [of businesses] successfully recovered information after a recent data loss event

• 53% of claimants never recoup the losses incurred by a disaster

The effort required to put disaster recovery procedures in place or even a continuity plan is less than most people believe. The reassurance that the business is in a better place to withstand the impact of a disaster scenario is worthy of the effort required.

The steps required are as follows: -

1. Conduct a business impact analysis – helps to identify and prioritise critical IT systems and components.

2. Identify preventive controls – measures to reduce the effects of system disruptions and can increase system availability and reduce contingency costs.

3. Develop recovery strategies – help to ensure that the system can be recovered quickly and effectively following a disruption.

4. Develop an action plan – will contain detailed guidance and procedures for restoring systems.

5. Plan testing, training and exercising – provides the opportunity to gain further confidence that the recovery process works and/or identifies areas for development.

6. Plan maintenance – systems and risks changed and the plan will need to be developed to remain relevant to the changing environment.

If you want to know how to get the reassurance of a disaster recovery plan then contact Maria West on 01268 494160 or email maria.west@yellowspring.co.uk.

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