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Whatever you need we've got IT covered.

Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

Step One - Call 0844 800 4456

CLICK HERE FOR LIVE REMOTE ASSISTANCE

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If you are in need of support please fill in the form below or call us on 0844 800 4456

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Contact Us

London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

Essex Office:

Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456

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Blogs

Understanding warranties and how the business can benefit?

Yellowspring can help you understand manufacturer warranties and in this example we discuss the warranty services available from HP.

HP Care Pack Services extend your hardware and software product warranty with convenient support packages that help protect your IT infrastructure.

Purpose of HP Care Pack Services

HP Care Pack services offer to the market comprehensive solutions adapted to the business needs of each company through a broad and flexible portfolio of services.

The main purposes of these services are:

• Help companies of all sizes to protect their investments in IT Technologies and, mainly, their business.

• Offer solutions that enhance or extend for an additional period the original warranty of your HP products with many service level options enabling our customers to purchase what best suits their IT environment and budget.

• In addition, the HP Care Pack services offer product and technology installation and implementation packages ensuring ideal performance since the outset.

• HP Care Pack services are the ideal solution to extend or supplement the warranty of HP hardware.

These services may be purchased at any time within the first six months (180 days) following the purchase of HP hardware.

Upon purchasing an HP Care Pack service, the customer will receive a certificate with a description of the purchased service and its effective term.

Main advantages offered by the services:

• Hardware support for a period longer than the manufacturer's warranty.

• Significant savings on service, support and expenses with parts for HP hardware.

• Single point-of-contact for support and technical assistance requests.

• Connection with HP support specialists to solve problems with the highest quality levels.

• Service levels and response/solution times adjusted to the customer's needs.

• Broad geographical coverage with HP services network extending over a high percentage of the national territory.

Developed and implemented by teams of professionals along the most rigorous quality and certification standards, HP Care Pack services offer practical, reliable and ideal service solutions with the best cost-benefit ratio.

Call Maria West to book a meeting to discuss how you can best benefit from manufacturer warranties and safeguard your business. Ring Maria on 01268 494101 or email maria.west@yellowspring.co.uk

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