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Our highly experienced support team are capable of handling any IT support issue, so you can relax and concentrate on making your business a success.

In the event of any problems, our standard support hours are 9am-5.30pm, Monday-Thursday, and until 5.00pm on Friday. We offer an extended hours contract whereby the support hours become 8am-6pm, Monday-Friday. If you need a quick solution to a technical problem, then our live remote-assistance tool can help. A member of our dedicated support team can liaise directly with you to find the answer to your question.

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London Office:

Main number: 020 3507 1920

Sales number: 020 3507 1922

Technical support: 0844 800 4456

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Main number: 01268 494 100

Sales number: 01268 494 160

Technical support: 0844 800 4456



Solution of the month - Consolidating the physical server base

Business challenge

Yellowspring initially engaged with a production design company based in Middlesex to provide outsourced support contract services.  We provided our new customer with a free of charge (yet comprehensive) infrastructure audit – which uncovered a number of concerns:

  • The network and server infrastructure was no longer supported by manufacturer or third party warranty.

  • Server hardware and software systems were very old, the systems were causing major operational issues to users – through both software incompatibility and slow operation.

  • They were losing their competitive edge – other companies operating in the same vertical were interacting with their customers via superior systems and more efficiently.


A solution was proposed to consolidate their physical server base.  Running four servers into a 25-user network was considered excessive.  Removing some of the processing load on servers located ‘on-premise’ and introducing virtualisation of the servers (using Microsoft Hyper-V technology) would allow them to reduce the hardware requirement and deployment down to a single physical server saving on space, power and running costs.

Moving some of the on-premise systems (such as email) to the cloud (via Microsoft Office 365) would also remove some of the upfront capital expenditure costs, whilst providing them with a more fluid and flexible email solution – integrating remote users, mobile devices etc.

Additional off site backup solutions were also suggested.


Support costs are now easier for the customer to manage – the unknown reactive support costs have reduced – a new three-year IT strategy has been implemented to run alongside the new solution.

As the new technologies provide greater functionality, many of their business processes can now be rationalised. 

Systems are quicker and members of staff operate more efficiently.

Now that off-site backup solution has been put in place a greater awareness of the importance of data and intellectual property has developed.


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